Shipping methods, shipping costs and delivery times
We ship to all countries via DHL courier. Deliveries to all countries are free of charge and are made in maximum 24 hours after payment confirmation. For more information please contact customer care team.
As per International Laws regulating Commerce and Trade of imports and exports ALL orders are shipped out of Bucharest - Romania WITH AN OFFICIAL INVOICE declaring the exact total of merchandise purchased.
We require that all parcels are signed for in person. Some countries allow consignees to authorise parcels to be left unattended (eg. Outside the delivery address), however we strongly advise against this. Consignees that authorise this form of delivery do so at their own risk, neither DHL nor SHADESORIGINATORS.COM can then be held responsible for lost/stolen parcels.
All shipments that are sent by SHADESORIGINATORS.COM are insured against theft and accidental damage. Upon receipt of shipment and written acknowledgement, this insurance coverage ceases to exist.
Please be aware that we cannot deliver to post office boxes. In case of partial shipments, shipping costs will be charged only once.
We process and send orders during our main service hours, Monday to Friday, from 10:00 am to 6:00 pm CET.
Most orders will be dispatched within1(one) working day subject to credit clearance, address verification and availability of items. The delivery time estimation is between 1-4 days from dispatching depending on the destination.
Track order status
As soon as we have shipped your order you will receive an email stating the tracking number. You can check the status of your order two hours after receiving the email via the link provided.
For any questions about shipping, please contact our Customer Care Team: